1. Tenant Safety

Financial Safety

  • Never send money before signing a verified tenancy agreement.
  • Confirm advertiser verification by Vacant Global admins.
  • Transfer money only via official agreement channels.

Viewing Safety

  • Carry a friend or family member during visits.
  • Schedule viewings during daytime hours.
  • Avoid deals in streets or unfamiliar locations.

Online Safety

  • Use only the official vacant global platform.
  • Avoid social media listing transactions.
  • Contact admin before making payments if unsure.

Refund Guarantee

Full refund if scammed following verified procedures.
Keep all receipts and communication.

2. Landlord Safety

  • Accept payments after agreement signing.
  • Avoid undocumented cash payments.
  • Record all transactions.
  • Verify tenant identity via ID and references.
  • Do not leave keys with unverified persons.

3. Property Safety

  • Conduct inspections with tenant present.
  • Document damages and repairs.
  • Ensure caretaker verification.
  • Avoid sharing access codes externally.

4. Caretaker / Agent Safety

  • Verify tenants and landlords.
  • Conduct viewings in daylight.
  • Keep transaction records.
  • Avoid carrying large cash amounts.
  • Use admin mediation for disputes.

5. General Guidelines

  • Always communicate through official channels.
  • Report suspicious activity immediately.
  • Never rush a deal at the expense of safety.
Take your time
Scammers often create urgency. If a deal feels rushed or too good to be true, pause and contact admin via the app.

Quick Safety Topics

Emergency? Contact admin immediately via in-app feedback.