By accessing or using the Vacant Global mobile application ("the App"), you agree to be bound by this User Agreement ("Agreement"). If you do not agree with these terms, do not use the App. This Agreement governs the relationship between you ("User") and Vacant Global ("we," "us," "our") regarding your use of the App.
2. Definitions
App
The Vacant Global mobile application and related services.
House Hunter
A user seeking rental properties who pays a fee for agent services.
House Finder/Agent
A registered agent who fulfills rental requests and lists properties.
Moderator
App personnel who screen content and ensure service quality.
Commission
Fees payable to agents for successful rental matches.
Rental Request
A House Hunter's submission detailing rental preferences.
3. Data Privacy and Confidentiality
3.1 Data Collection
We collect personal information during registration and rental request uploads, including but not limited to:
Names, email addresses, phone numbers, and identification details.
For agents: National ID numbers and M-Pesa-registered phone numbers.
Rental preferences, location data, and payment information.
3.2 Data Usage and Third-Party Sharing
We do not share, sell, or disclose your personal data to any first, second, or third parties, except as required by law or to facilitate essential App functionalities (e.g., payment processing via M-Pesa). Data is used solely for:
Matching House Hunters with Agents.
Processing payments and commissions.
Improving App services and user experience.
Ensuring compliance with this Agreement.
3.3 Data Security
We implement industry-standard security measures to protect your data.
4. User Roles and Responsibilities
4.1 House Hunters
4.1.1 Service Request
Input details: country, city, area, and monthly rent budget in Kenyan Shillings.
Pay a refundable fee equivalent to 10% of the total monthly rent upon submitting a rental request.
4.1.2 Acceptance and Disputes
Accept the rental offer or report dissatisfaction via the App.
Reports trigger a hold on the Finder's commission remittance pending investigation.
Refunds are processed within seven days if the Finder fails to deliver as requested.
4.1.3 Ratings
Rate Finders based on satisfaction with services provided.
4.2 House Finders/Agents
4.2.1 Registration
Must register as an Finder with a valid National ID and matching M-Pesa-registered phone number.
Receive a unique Agent ID to fulfill rental requests and list properties publicly.
Inaccurate ID/phone details will result in payment failures and account suspension.
4.2.2 Commissions
Earn 6% of the 10% fee paid by House Hunters.
Example: KES 60 for a KES 100 fee
Payments are remitted weekly via M-Pesa or banak deposit for completed jobs.
Accounts with reported strikes may be banned, and commissions withheld.
4.2.3 Agent Obligations
Fulfill rental requests per House Hunter specifications.
Upload appropriate, accurate property listings.
Maintain professional conduct; explicit or misleading content is prohibited.
4.2.4 Access to History
View payment history and completed jobs within the App.
4.3 Moderators
Screen all property images and descriptions before submission to House Hunters.
Ensure no explicit or inappropriate content reaches Users.
Facilitate dispute resolution between House Hunters and Agents.
5. Payments and Fees
Commission Structure Summary
• House Hunters pay: 10% of monthly rent as service fee
• Agents receive: 6% of the total fee (60% of House Hunter's payment)
• Platform retains: 4% for operational costs
5.1 House Hunter Fees
10% of monthly rent, paid upfront upon rental request submission.
Non-refundable except under clause 4.1.2 (Agent non-performance).
5.2 Agent Commissions
6% of the 10% House Hunter's fee, paid weekly via M-Pesa.
Conditional on successful fulfillment and no pending disputes.
5.3 Payment Disputes
Disputed payments are held until investigation concludes.
Decisions made by Moderators are final and binding.
6. Account Management
6.1 Registration
Provide accurate, current information during registration.
Maintain confidentiality of login credentials.
6.2 Password Reset
Reset passwords only via email through the App's secure process.
6.3 Account Deletion
Request deletion via the Feedback Feature, providing:
Member ID
Registered email
Finder ID (if applicable)
Deletion is permanent and irreversible; all data will be purged per our Privacy Policy.
7. Communication
Use the in-app Feedback Feature to contact administrators.
We may contact you via call or SMS for service-related matters.
Marketing communications are opt-in; you may unsubscribe anytime.
8. Prohibited Conduct
Users must not:
Submit false, misleading, or fraudulent information.
Share explicit, offensive, or inappropriate content.
Harass, abuse, or harm other Users.
Circumvent App fees or commissions.
Use the App for illegal purposes.
9. Termination and Suspension
We reserve the right to:
Suspend or terminate accounts violating this Agreement.
Withhold payments for fraudulent or disputed activities.
Ban Agents with multiple valid strikes.
10. Disclaimers and Limitation of Liability
The App facilitates connections but does not guarantee rental agreements.
We are not liable for:
User conduct or agreements between House Hunters and Agents.
Property conditions, legal compliance, or rental contracts.
Indirect, incidental, or consequential damages.
Total liability is limited to fees paid by you in the last six months.
11. Modifications
We may update this Agreement periodically. Continued use after changes constitutes acceptance. Users will be notified of material changes via App notifications or email.
12. Governing Law
This Agreement is governed by the laws of Kenya. Disputes shall be resolved in Kenyan courts.
13. Contact Information
For questions or concerns:
Feedback Feature
Use the in-app communication tool for all inquiries and support requests.
Agreement Acceptance
By using Vacant Global, you acknowledge that you have read, understood, and agree to this User Agreement.
